Sales And Support Associate

BIG REWARDS, BIGGER OPPORTUNITIES!

Earn competitive pay plus incentives while enjoying free daily meals, great benefits, and real career growth.

Awesome perks await in #WeAreTGT: BGC!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture 

• Vibrant City Location: Work in BGC (Day Shift!)

Ideal Candidate Profile

What Youll Bring (Experience)

• At least 3 years experience supporting Australian operations in a sales, customer service, or customer support role.

• Proven experience in inbound sales, appointment setting, service booking, or customer support.

• Proficiency in CRM systems, Microsoft Office, and AI tools such as ChatGPT, Gemini, or Claude.

• A bachelors degree in Business, Marketing, Communications, or a related field is preferred (or equivalent relevant experience).

• Experience in key account management, business development, scheduling, or logistics coordination is an advantage.

About You (Soft Skills)

• Excellent communication and interpersonal skills

• Strong customer service and problem-solving skills

• Well-organised with good time management

• Ability to work collaboratively in a team

• Adaptable with a proactive, can-do approach

Your Impact Starts Here

• Answer inbound calls, emails, and online enquiries, and convert customer enquiries into confirmed service bookings.

• Recommend additional products and services that meet customer needs and support sales targets.

• Provide excellent customer service by responding to enquiries, resolving issues, and ensuring a positive customer experience.

• Schedule jobs and coordinate with the Operations Capacity (Logistics) Team and Territory Operations Managers to ensure services are delivered on time.

• Act as the main point of contact between the Philippine Business Centre and the Australian Operations Team to support smooth day-to-day operations.

• Keep customer information, bookings, and service records accurate and up to date using CRM and other business systems.

• Use CRM, AI tools, and other technology to improve efficiency and deliver better customer service.

• Work closely with other teams to achieve customer service, sales, and operational goals.

• Follow company policies, procedures, and quality standards, and carry out other duties as required.

#WeAreTGT in BGC: Great Place to Work® Certified™

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Experience our seamless 100% virtual recruitment. Apply today!