Procedure Writer Analyst

Help teams do the right things the right way—consistently and clearly. In this role, you will shape how operational knowledge is documented, maintained, and improved through disciplined technical writing and strong partnership. You will support procedure updates, manage change intake, and help drive timely attestations. If you enjoy turning complex inputs into clear, usable guidance, this role offers meaningful impact and collaboration.

As a Technical writer, business process management (Middle Office procedures) in the Middle Office Global Practices team, you will provide technical writing support for middle office procedure documentation, change requests, and the annual attestation process. You will partner with stakeholders and subject matter experts to produce accurate, standardized content aligned to documentation and content standards. You will be based at the Philippines Corporate Center and follow a 5:00 PM to 2:00 AM Manila shift.

Job responsibilities

• Manage an intake and workflow process for procedure requests and assign change requests to writers and consultants as appropriate
• Write, revise, and standardize procedure documents in partnership with product teams, subject matter experts, and content owners
• Validate procedure content for accuracy, clarity, and alignment to documentation standards and style guidance
• Coordinate periodic reviews and the annual document attestation process, ensuring completion and audit-ready tracking
• Maintain document version control, ensuring content is updated, streamlined, and archived according to the document lifecycle
• Partner across teams to support consistent delivery of high-quality documentation and services
• Research inquiries related to treasury products and services, client onboarding, deposit account activity, and account maintenance, and recommend solutions
• Prioritize incoming inquiries and change requests to ensure visibility, traction, and timely resolution
• Communicate status, expectations, and outcomes clearly to stakeholders, escalating risks and blockers when needed
• Produce business-as-usual reporting and content uplift metrics to support transparency and continuous improvement
• Identify process improvement opportunities and recommend streamlining enhancements to management

Required qualifications, capabilities and skills

• At least 3 years of experience in client service, operations, technology, sales support, or portfolio support within a corporate or financial services environment
• Demonstrated technical writing experience producing procedure documentation (for example, standard operating procedures and process documents)
• Strong critical thinking and problem-solving skills, including the ability to research inquiries and recommend practical solutions
• Proven stakeholder management skills, including ability to build trust and communicate effectively across levels
• Project management skills, including ability to track work, manage timelines, and escalate delivery risks appropriately
• Strong written and verbal English communication skills, with attention to detail and document quality
• Working knowledge of document lifecycle practices (versioning, review, approval, attestation, and archiving)
• Risk and control mindset, including ability to follow standards and escalation processes consistently
• Ability to work onsite in the Philippines Corporate Center on a 5:00 PM to 2:00 AM Manila shift

Preferred qualifications, capabilities and skills

• Bachelor’s degree or equivalent education
• Experience supporting middle office operations or procedure libraries
• Familiarity with treasury products and services and related operational processes
• Experience with analytics, reporting, or automation tools (for example, Alteryx, Tableau, and Python)
• Experience using content management or documentation platforms (for example, Microsoft SharePoint and Adobe Experience Manager)