Performance Management Partner

Department: HR

Employment Type: Full Time

Location: PHL Manila

Description

Key Responsibilities

• Lead the end-to-end delivery of the mid-year and end of year performance review cycles, ensuring clear governance, robust planning and timely execution.
  
  
• Develop and manage the annual performance process timetable, key milestones and launch activities.
  
  
• Partner with GTS and Workday teams to configure, test and launch performance review processes in Workday, ensuring workflows, eligibility rules, templates and deadlines are set correctly.
  
  
• Own the communication plan for each cycle, including drafting launch materials, manager guidance, employee communications, reminders, FAQs and key messages for the people team and key business stakeholders.
  
  
• Act as the central point of contact for performance review process queries, resolving issues or escalating them appropriately to relevant teams.
  
  
• Monitor cycle progress and completion rates throughout the review window, identifying risks, delays and areas requiring additional follow-up.
  
  
• Produce regular reporting and dashboards on completion statistics, status updates and key trends for people team leadership and other key stakeholders.
  
  
• Work with People Partners, People Services and business leaders to drive understanding of timelines, responsibilities and process requirements.
  
  
• Ensure data quality, process compliance and a consistent employee experience across the performance review cycle. ·
  
  
• Identify opportunities to improve the performance management process, documentation, reporting and user experience for future cycles.
  
  

Skills, Knowledge & Expertise

• Experience in HR operations, talent, performance management or a related people process role.
  
  
• Experience in a wider reward role including benefits compensation etc.
  
  
• Strong understanding of performance management cycles and annual review processes.
  
  
• Experience working with Workday, including process coordination, testing or system setup in partnership with technical teams.
  
  
• Ability to manage multiple deadlines and stakeholders in a structured and organised way.
  
  
• Strong written communication skills, with the ability to create clear and effective process communications for different audiences.
  
  
• Strong analytical and reporting skills, including experience producing completion statistics and management updates.
  
  
• High attention to detail and a focus on process accuracy, governance and continuous improvement.
  
  
• Confident stakeholder management skills, with the ability to work across HR, technology and business teams.
  
  

• Focusing on Clients and Customers.  
  
  
• 
  Working as One NCC.
  
  
• Always Learning.
  
  
• Being Inclusive and Respectful. 
  
  
• Delivering Brilliantly.  
  
  

Job Benefits

• Transportation and rice allowances
  
  
• Night differential, overtime pay and holiday pay
  
  
• 13th‑month pay and performance‑based bonus plan
  
  
• Day‑1 HMO healthcare coverage for you and dependents
  
  
• Outpatient medicine reimbursement
  
  
• Group life insurance, accidental death & disability cover
  
  
• Employee Assistance Program (EAP) with 24/7 confidential counselling
  
  
• Generous vacation and sick leave, available from Day 1
  
  
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
  
  
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings