Investor Services Manager

ABOUT US

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com

For our Investor Services in Manila we are currently looking for an Investor Services Manager. We offer a young, dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career.

YOUR FUTURE RESPONSIBILITIES:

As part of the Investor Services Team, you will be responsible for leading and overseeing the day-to-day operations of the CDD function, ensuring exceptional service delivery, regulatory compliance, and stakeholder satisfaction.

• Lead and manage the daily operations of a CDD team consisting of 7 Officers and 2 Senior Officers based in Manila.
• Act as the primary point of contact for the client, the Regulatory Team in Luxembourg, compliance teams, investors, and other key stakeholders, ensuring effective communication, strong relationship management, alignment of expectations, and timely escalation of significant matters.
• Governance and escalations - Review and challenge high-risk CDD cases, remediation activities, adverse media findings, and sanctions-related escalations, ensuring appropriate risk assessment and escalation to AML Compliance, IAC/IRAC committees, or senior management where required.
• Ensure robust quality assurance controls are maintained, including file reviews, monitoring of regulatory standards, root cause analysis of errors, and implementation of corrective actions.
• Support internal audits, external audits, client reviews, and regulatory inspections by providing documentation, commentary, and remediation plans where necessary.
• Manage resource planning, capacity forecasting, recruitment, onboarding, and succession planning to ensure the team can meet current and future business demands.
• Ensure the consistent delivery of high-quality CDD services by monitoring service levels, operational risks, and management information, identifying trends, and driving process improvements to enhance efficiency, compliance, and client experience.
• Monitor, analyse and report on service levels, operational risks, and management information, identifying trends and implementing actions to drive performance improvements.
• Provide subject matter expertise on AML/KYC/CDD matters, including complex ownership structures, high-risk investors, sanctions, PEPs, and source of wealth/source of funds assessments.
• Provide coaching, mentorship, and development opportunities to enhance team capabilities and support career growth.

YOUR PROFILE:

• Bachelors degree in Law, Finance, Economics, or a related field.
• Minimum 5 years of Compliance experience with strong expertise in AML/KYC, preferably within the domiciliation and/or transfer agency industry.
• Strong interest in regulatory matters, compliance frameworks, and evolving industry requirements.
• Excellent communication, stakeholder management, and relationship-building skills.
• Fluent in English; proficiency in Hebrew is highly desirable. Additional languages are considered an asset.
• Collaborative team player with strong problem-solving skills and the ability to think creatively and challenge the status quo.
• Proven experience leading, coaching, and developing teams.
• Results-oriented with a strong sense of ownership and accountability.
• Able to work independently while maintaining a high level of accuracy and attention to detail.
• Willing and able to work EMEA hours/shifts.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave;
• Flexible arrangements, generous holidays, birthday leave; 
• Continuous mentoring along your career progression; 
• Active sports, events and social committees across our offices; 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program; 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location. 

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.