ECommerce Apps Support Analyst

About You:

• Must have 3+ years’ experience supporting eCommerce platform, ideally Hybris / SAP Commerce or CommerceTools

• Must have hands-on experience with SQL scripting and analysing logs to help trouble shoot

• Excellent analytical, problem solving and consulting skills

• Identify and resolve web content and functional issues

• Liaise with the developers and vendors to resolve more complex issues

• Experience working in a team-oriented, collaborative environment

• Strong problem solving and customer service skills to manage internal and external customers

• Ability to articulate ideas, challenge thinking and influence outcomes within the business function

• Excellent communication skills – listening, written and verbal

• Demonstrated ability to work under pressure, work to deadlines and multi task under limited supervision

• Experience working with Incident Management systems

• Experience working with monitoring tools such as New Relic, Pingdom, Google Analytics, etc

• Experience working with collaboration tools such as JIRA, Confluence, Slack, etc.

• Desirable – knowledge about AWS

• Desirable – experience working in a retail business

Benefits:

• Supportive working environment with career opportunities across SRG

• A varied, exciting and ever evolving retail environment

• A chance to learn and grow your career in your chosen domain

• A vibrant, team orientated culture where we embrace pace and encourage new ideas