Data Center Service Delivery Manager

Please apply until November 22, 2026

DATA CENTER SERVICE DELIVERY MANAGER

As the Data Center Service Delivery Manager under the area of D&IT, you will:

• Oversee the delivery of outsourced data center and infrastructure services across cloud and on‑prem environments

• Govern service performance, availability, resilience, and security through SLAs, KPIs, and regular service reviews

• Hold vendors accountable for service quality, cost, and continuous improvement commitments

• Lead incident and escalation management, coordinating resolution and stakeholder communication rather than performing technical fixes

• Proactively identify and mitigate operational, technical, and business risks using data, trends, and insights

• Drive service improvement initiatives, including automation, observability, and SmartOps adoption in partnership with vendors and internal teams

• Support disaster recovery planning, testing, and readiness activities from a service ownership perspective

• Contribute to budget planning, cost optimization, and FinOps discussions using performance and cost data

• Collaborate with global and regional stakeholders to align infrastructure services with business priorities

What Were Looking For:

• 5+ years in IT Service Delivery and Governance

• Working knowledge of cloud platforms such as Azure and AWS, Infrastructure as Code (IaC), container orchestration technologies (e.g., Kubernetes), and cloud native data platforms such as Databricks.

• Solid experience with core enterprise applications including SAP, TME, and others. Familiar with Smart Operations (SmartOps), AIOps platforms, and automation frameworks.

• Strong experience in IT service delivery, operations, or governance, ideally in environments with outsourced or managed infrastructure services

• Proven ability to manage vendors and partners, holding them accountable for performance, cost, and quality

• Comfortable leading during crisis situations, focusing on coordination, decision‑making, and communication

• Data‑driven when discussing service performance, risks, costs, and improvement opportunities

• Confident engaging senior stakeholders and balancing business priorities with technical realities

• Experience operating at a service ownership or management level rather than as a programmer, server administrator, or purely technical engineer.

   

What to Expect:

At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, youll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.