Back to listing

Customer Support And Contact Centre - Talent Pooling

Talentmate

Philippines

19th August 2026

2608-20535-48

Job Description

Outsourcey is building a priority talent pipeline of customer-focused professionals for current and upcoming Customer Support and Contact Centre opportunities with our international clients.

We are looking for people who communicate clearly, solve problems effectively, and create positive customer experiences across voice and digital channels.

*Roles may include:*

* Customer Service Representative

* Contact Centre Agent

* Email or Chat Support Specialist

* Technical Support Representative

* Customer Experience Specialist

* Complaints or Escalations Specialist

* Customer Support Team Leader

*What you may be responsible for*

Depending on the opportunity, responsibilities may include:

* Responding to customer enquiries through phone, email, chat, or social channels

* Resolving service, account, billing, product, or order-related concerns

* Investigating issues and providing accurate, timely solutions

* Escalating complex cases to the appropriate team

* Documenting customer interactions and maintaining accurate records

* Meeting service-level, quality, productivity, and customer-satisfaction targets

* Identifying recurring concerns and contributing to service improvements

* Following client procedures, privacy standards, and communication guidelines

Requirements

*What we look for*

* Previous customer service, contact centre, retail, hospitality, or support experience

* Strong spoken and written English communication skills

* Active listening, empathy, and professional problem-solving ability

* Confidence managing difficult conversations and customer complaints

* Accurate data entry and attention to detail

* Ability to learn new systems, products, and processes

* Experience with CRM, ticketing, telephony, or live-chat platforms is advantageous

* Willingness to work according to the schedule required by the relevant client

Benefits

*Why join the Outsourcey talent community?*

* Early consideration for suitable customer support opportunities

* Access to international accounts and a variety of customer channels

* Potential opportunities across frontline, specialist, and leadership positions

* Matching based on your experience, strengths, availability, and channel preference

*What happens after you apply?*

Our Talent Fulfillment team will assess your application and may contact you for an initial interview or communication assessment. This allows us to identify the types of customer support opportunities best suited to your profile.

Joining the talent pool does not guarantee immediate placement or mean that one specific vacancy is available today. Your profile may receive priority consideration when an appropriate role becomes available.

If you care about solving problems and delivering excellent customer experiences, we would like to hear from you.

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig Metro Manila
Company Website:	www.outsourcey.com	Job Function:	Customer Service
Company Industry/ Sector:	Staffing and Recruiting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.