Customer Service Supervisor

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Job Description

Customer Service Supervisor

3M Global Business Services - Manila

Lead customer service operations. Strengthen global execution. Grow your leadership career with 3M.

At 3M GBS, we’re looking for an experienced Customer Service Supervisor to lead customer service operations supporting global B2B customers and business partners across international markets.

This role is designed for a leader who can look beyond daily execution and see the bigger operational picture. You’ll help drive performance across the Order-to-Cash journey, strengthen service delivery, improve customer outcomes, and partner across functions to solve business challenges at scale.

If you’re an operations leader who brings structure, accountability, customer focus, and a continuous improvement mindset, this is an opportunity to make an impact with a global science company known for innovation and meaningful work.

What You’ll Experience in This Role

As a Customer Service Supervisor, you’ll oversee service delivery across customer inquiries, order support, delivery coordination, follow-ups, service performance, and issue resolution.

You’ll work closely with teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to improve operational flow, remove service barriers, and help deliver consistent, high-quality support for global customers.

This role combines operational leadership, customer experience, cross-functional execution, people leadership, and continuous improvement.

What You’ll Do

• Lead customer service operations across the Order-to-Cash journey, including inquiries, orders, deliveries, follow-ups, and issue resolution.
• Drive performance across service levels, quality, productivity, customer satisfaction, controls, and business priorities.
• Partner with global teams across Supply Chain, Logistics, Sales, Customer Operations, and other functions to improve customer outcomes.
• Use data, customer insights, and operational metrics to identify trends, address root causes, and strengthen service delivery.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve processes, execution, and accountability.

What You’ll Bring

You may be a strong fit if you have:

• 5+ years of relevant experience, including 3+ years in leadership.
• Strong background in customer service operations, order management, supply chain, logistics, or GBS.
• Proven ability to lead teams, manage performance, and drive operational discipline.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Experience with data, ERP systems, process improvement, analytics, automation, or digital tools.

The Leadership Mindset We Value

• You challenge the status quo and walk the talk with clarity, accountability, and consistency.
• You foster collaboration and a respectful workplace where teams solve problems across functions.
• You develop and harness talent while building teams that deliver strong results.

Build a Career with Purpose at 3M

At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as personal safety, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

You will be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Lead customer service operations. Improve customer outcomes. Make an impact with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

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