Customer Issue Resolution Supervisor

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Job Description

Customer Issue Resolution Supervisor

3M Global Business Services

Lead issue resolution operations. Strengthen customer outcomes. Grow your leadership career with 3M.

At 3M, we’re looking for an experienced Customer Issue Resolution Supervisor to lead operations supporting global B2B customers and business partners across international markets.

This role is for a leader who can connect day-to-day issue resolution to broader business impact. You’ll help strengthen performance across the Order-to-Cash journey, improve root-cause management, and partner across functions to resolve complex customer and business challenges at scale.

What You’ll Experience in This Role

As a Customer Issue Resolution Supervisor, you’ll oversee issue resolution related to orders, pricing, billing, deliveries, returns, credits, disputes, escalations, and other Order-to-Cash processes.

You’ll work closely with Supply Chain, Logistics, Finance, Sales, Customer Operations, and other business teams to remove barriers, improve resolution speed, prevent recurring issues, and deliver a stronger customer experience.

What You’ll Do

• Lead issue resolution operations across the Order-to-Cash journey.
• Drive performance across resolution timelines, quality, productivity, customer satisfaction, operational controls, and business priorities.
• Partner with global stakeholders to resolve complex issues and improve customer outcomes.
• Use data, customer insights, and operational metrics to identify trends, address root causes, and prevent repeat issues.
• Lead improvements using Lean, Six Sigma, analytics, automation, and AI-enabled tools while building stronger team accountability and execution.

What You’ll Bring

You may be a strong fit if you have:

• At least 5 years of relevant experience, including 3 years in a leadership role.
• Background in customer issue resolution, customer service operations, order management, disputes, billing, supply chain, logistics, finance operations, or a related GBS environment.
• Proven ability to lead teams, manage performance, and drive operational discipline.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Experience using data, ERP systems, process improvement, analytics, automation, or digital tools to improve performance.

The Leadership Mindset We Value

• You challenge the status quo and walk the talk with clarity, accountability, and consistency.
• You foster collaboration and a respectful workplace where teams solve problems across functions.
• You develop and harness talent while building teams that deliver strong results.

Build a Career with Purpose at 3M

At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions across personal safety, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

You will be part of a team that values respect, collaboration, learning, recognition, and meaningful work.

Lead issue resolution operations. Improve customer outcomes. Make an impact with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

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