Client Services Manager

Role Overview:

We are seeking an experienced Client Services Manager to lead service delivery, strengthen business partnerships, and support the success of employees across assigned accounts.

This role is ideal for a strategic and people-focused leader who can connect business priorities with team performance, improve the way services are delivered, and build long-term value through strong collaboration, accountability, and continuous improvement.

✨ Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews
• Comprehensive HMO + 1 free dependent
• 30 days paid leave (vacation, sick and wellness) - with cash conversion
• Real growth — workshops, training and clear career pathways
• Great culture — team events, employee fairs, and monthly games with exciting prizes
• Tenure rewards — milestone gifts at 1, 5 and 10 years
• 2 days weekly rest for a better work-life balance

Key Responsibilities:

• Oversee assigned accounts and ensure services, commitments, and performance standards are consistently delivered.
• Build trusted partnerships with key stakeholders and translate their priorities and feedback into clear internal actions.
• Lead employee performance, coaching, engagement, and development initiatives across supported teams.
• Analyse KPIs, service trends, and operational concerns to improve quality, efficiency, retention, and account growth.
• Coordinate with senior leaders and cross-functional departments to resolve issues, strengthen processes, and deliver sustainable outcomes.

Qualifications:

• Minimum 8 years of managerial experience in account management, service delivery, customer success, outsourcing, or a related function.
• Proven experience overseeing high-value accounts, stakeholder relationships, service performance, and multiple business priorities.
• Strong background in team leadership, coaching, performance management, change management, and conflict resolution.
• Excellent English communication, negotiation, presentation, analytical, and decision-making skills.
• Proficient in Microsoft Office 365, CRM platforms, reporting systems, and analytics tools; international stakeholder experience is highly advantageous.
  
• Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City. (Monday-Friday, shifting schedule)

About Cybalink Solutions:

Cybalink Solutions is an Australian-owned outsourcing partner providing world-class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team-focused workplace with genuine long-term careers. If this sounds like you, apply now and grow your career with a team that backs you.