Great operations dont happen by accident. Theyre built by people who care about getting the details right and constantly finding better ways of working. At the Business Platforms - Operations Enablement Chapter, thats exactly what we do. We build proactive operational capabilities to assure and continuously improve the quality and reliability of business operations, strengthen controls through service transitions, and deliver seamless, well-supported experiences for our users.
Were looking for an Application Specialist to bring their curiosity and drive for improvement to our team in Manila. Youll be part of a globally connected team, working within our Business Platforms agile operating model alongside colleagues around the world. This role is a great fit for someone whos genuinely passionate about technology, energized by continuous improvement, and always on the lookout for smarter ways to eliminate inefficiencies.
Productivity and Quality
Ensure smooth and quality-assured transition of application features from development to production environments
Actively develop continuous improvement initiatives and optimization of business application service operations
Actively develop the automation of existing manual activities to achieve a higher and consistent level of business application service delivery to business end-users
Ensure smooth business application service operations by resolving data & application related issues in a timely manner
Run/Lead small to mid-sized projects related to operations
Collaboration
Actively engage in onboarding of new joiners and foster collaboration among peers within the team
Effectively communicate to stakeholders as part of incident/problem management
Proactively establish and maintain good working relationships with business users and platform team members
Increasingly interact with mid-level business leaders to align on their business application priorities related to operations
Leadership
Develop excellent platform and business application know-how
Proactively build up subject matter expertise and identify areas for further self-development
Be a process owner for at least one operational activity in the platform
Manage escalations related to operational topics in the platform
Compliance
Complete all compliance obligations and trainings in a timely manner, if applicable along with guiding team members to do the same
Thoroughly understand and coach junior colleagues on the compliance, security and operational responsibilities in your area of work
Work with the platform to ensure adherence to Partners Group’s policies
What we expect
Must have
Degree in technology, software engineering or related quantitative field
5 years of experience in similar role, preferably in technology and/or financial industry
Proficient in working on relational databases (preferably Microsoft SQL Server, Snowflake is a plus)
Able to communicate well with stakeholders and has a customer service mindset
Experience in support and operations (Incident and problem management)
Experience in using ServiceNow, Jira, Confluence, or other similar tools
Strong in agile delivery, with release management experience and engineering exposure
Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.
Accurate, effective, and independent working style
Strong analytical and problem-solving skills
Ability to work under pressure and confidently interact with business users
Very good language skills in English (written/oral)
Is an advantage
Knowledge in cloud services, preferably AWS
Experience in supporting SaaS systems (e.g. SAP)
Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
Experience or active personal learning in Artificial Intelligence
Knowledge in programming languages, Java and Python
Knowledge about private markets
Candidates that do not fulfil all the preferred skills or experience are still encouraged to apply for the position.
What we offer
A fast-paced, entrepreneurial, and international working environment in Manila
Close collaboration with global and cross-functional teams
Excellent learning opportunities in HR systems and professional development
Broad exposure to Partners Group and the private markets industry
Competitive salary and benefits package
www.partnersgroup.com
Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at hr@partnersgroup.com
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