Customer Advocate Ecommerce

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner
  

LETS START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships well always find EMPATHY
  

WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Quick, warm, and on-brand customer communication across emails, instagram comments, instagram DMs, and ads via the customer service platform Gorgias and Statusbrew. 
• Communicating with the customer experience team and fulfillment team daily
• Determining the quickest, most time effective way to answer a customers questions and/or find the correct solution to their issue
• Prioritizing customer emails based on needs and then escalating accordingly. 
• Willing to work weekends and choose two other days during the week to take off
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge
  
  
  

WHAT WELL LIKE ABOUT YOU

 YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• A clear, strong communicator.You have strong writing skills and can escalate information to the right individuals quickly and clearly. 
• A hugely collaborative worker. Youre more interested in achieving the goals of the business than quibbling over idea ownership. Were in this as a team and share feedback freely and frequently
  

YOU HAVE...

• 6 months to 1 year of experience working on an ecommerce campaign
• Omnichannel campaign experience (chats, emails, and phone support)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent reading comprehension, verbal, and written communication skills
• A calm and controlled presence.You are able to stay positive in the face of roadblocks, and quickly jump into problem solving mode. 
• An organized and detail oriented executer .You are able to keep organized and make sure the tasks at hand are executed with full attention to detail
  
  

• Private Health Insurance
• Paid Time Off
• Training & Development