Customer Service Agent Bacolod

Department

Customer Service - Bacolod

Employee Type

Probationary

🚀 Now Hiring: Customer Service Agent – Bacolod (BCD) | Join the 1Aviation Team!

Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Bacolod (BCD). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you!

✈️ Job Overview

As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.

💼 Key Responsibilities

• Represent 1Aviation’s Vision, Mission, and Core Values in all passenger interactions.
• Ensure full compliance with aviation safety, security, quality, and customer service standards.
• Handle check-in, boarding, and gate operations according to airline procedures.
• Attend daily pre-flight and post-flight briefings.
• Maintain cleanliness and order at check-in counters and boarding gates.
• Respond to guest inquiries and complaints with empathy and professionalism.
• Assist with disruption management and escalate complex issues when needed.
• Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
• Provide special handling assistance for VIP, PWD, and elderly passengers.
• Stay onsite post-flight for up to 30 minutes to manage any flight returns.
• Perform additional tasks assigned by the Station Supervisor.
  
  

🎯 Qualifications

• Must be a bachelor’s degree holder, preferably in Hospitality Management, Tourism, or a related field
• Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
• Service-oriented and committed to delivering high-quality guest experiences
• Strong communication and interpersonal skills
• Ability to stay calm under pressure and solve problems effectively
• Willing to work in a rotating shift schedule, including weekends and holidays
  
  

📍 Work Location:

Silay, Negros Occidental – within proximity of the airport

✅ Why Join Us?

• Be part of a fast-growing aviation company with strong values
• Work in a dynamic, people-first environment
• Enjoy career development opportunities and training support
• Make an impact on passenger experience and airport operations
  
  

🚀 Apply Now!

If youre ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team!

Experience Range Range (Years)

0 - 5 years

Job posted on

2025-06-11

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