Customer Service Agent Dumaguete

Department

Operations

Employee Type

Probationary

Explore this opportunity as a Customer Service Agent and join our growing team at 1Aviation!

Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You Will Do

• Ensure that 1Aviation’s Vision, Mission, and Values are achieved.
• Promote and ensure compliance with quality, safety, security, and customer service standards based on
  
  

regulatory requirements, government laws, acceptable industry standards, and company policies and

procedures.

• Perform tasks based on the training provided.
• Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters;
  
  

Attend post-flight briefing.

• Observe on-time opening and closing of counters/gates as required by the Carrier.
• Maintain cleanliness and orderliness of counters/gates at all times.
• Attending guest’s inquiries and aid and solution based on company policies and procedures.
• Handle flight disruption-related issues within authorized parameters and established standards.
  
  

Escalate to station management issues/challenges beyond authority.

• Generates ancillary reports and ensures all irregularities are recorded.
• Prepare documents and endorse special handling guests to designated personnel.
• Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for
  
  

deposit.

• Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as
  
  

a precaution in case the flight returns for whatever reason.

• Performs specific functions that may be assigned by the Immediate Superior
  
  

An ideal candidate for this role should possess the following qualifications:

Required Educational Background

• Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
• Preferably with work experience in a Customer Service environment
• Service Oriented
• Above average communication skills
• Analytical Skills
  
  

Disclaimer: There will be a situational judgment test for CSA applicants, which they must pass after the screening process before they can proceed to the interview.

Experience Range Range (Years)

0 - 0 years

Job posted on

2025-04-10

---