Retail Business Manager - East Aesop Shanghai

Main responsibilities

• Upholds & demonstrates Aesop brand identity & values.
• Drives excellence in store environment, product presentation, & team presentation across their portfolio.
• Partners with marketing & VM & puts forward recommendations to deliver on brand strategy.
• Stays up to date with Aesops positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio.
• Acts as a conduit between head office & retail & cascades communications in an effective and timely manner.
• Plans & conducts regular & purposeful store visits.
• Considers the environment, local community & commercial outcomes in all business decisions.
• Optimize inventory management, proactively seizes opportunities & mitigates risk.
• Upholds compliance & integrates into workflow for self & team.
• Prioritizes the customer in decision making.
• Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling.
• Partners with Training & Performance to grow team capability in line with portfolio & business goals.
• Holds self & others accountable to consistently deliver positive customer experience.
• Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio.
• Delivers on portfolio goals & targets.
• Integrates observation, review & analysis of portfolio & team performance into daily workflow.
• Leads proactive development of self & team through training, coaching & feedback.
• Manages portfolio recruitment and builds dynamic portfolio development & succession plans.
• Promptly engages in performance recovery.
  
  

• Bachelor degree or above
• At least 10 years working experience in retail or customer service industry
• More than 3 years multiple store management experience
• Good customer service sense
• Sales driven
• Good Cross-function communication skill
• Good influencing skill