customer quality engineer

HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you’ll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here’s to your unique future with us: Yours!

Responsibilities

• Serve as the client-facing interface for quality issues: responsible for receiving and answer product-related complaints initiated by the customers, accurately, timely, and authentically conveying customer feedback to internal suppliers.
• Managing internal and external communications regarding product quality concerns. Coordinate with relevant internal departments to analyses root causes, implement corrective actions, and ensure effective closure of issues. Delivery 8D reports promptly in accordance with client requirements and ensure customer satisfaction.
• To monitor corrective and preventive actions to avoid repeated issues.
• Visit the key customers as needed, collaborate closely with sales team and customers, listen and collect customer’s feedback on product application to drive continuous internal improvements.
• Monitor and analyze the quality performance of customer product applications and drives company internal improvement initiatives.
• Responsible for preparing monthly, quarterly, and annual customer quality reports, as well as analyzing critical quality data from key customers.
• As the project leader, actively promotes the improvement of key issues.
• Participates in supplier quality management, assists in quality audits and evaluations, and drive suppliers’ continuous improvement.
• Organize and implement internal quality training to enhance employees quality awareness and operational standards.
• Collaborate with GBA and other departments to complete quality projects.
  
  

• Bachelors degree or higher, preferably in Mechanical Engineering, Electronics, Materials Science, Quality Management or related fields.
• Minimum 5 years’ quality experience within manufacturing or sales organizations; experience in the connectors or electronic components sector preferred.
• Proficiency in quality management systems (e.g., ISO 9001, ISO/TS 22163) and skilled in relevant quality tools (e.g., 8D,5WHY, FMEA, etc.).
• Possess outstanding teamwork and communication coordination skills, with the ability to independently address customer quality issues.
• Strong problem-solving and analytical capabilities, meticulous attention to detail, and a high sense of responsibility.
• Basic proficiency in spoken and written English, with the ability to read technical documentation in English.
• Willingness to undertake short-term business travel, with strong learning aptitude and resilience under pressure.