Technical Lead

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

Lead the technical delivery of Dynamics 365 Customer Engagement solutions, ensuring alignment with business objectives, technical standards, and governance processes. 

Key responsibilities:

Project Planning & Delivery 
• Define technical work items and dependencies for CRM features and functionalities.
• Align with the Project Manager on business outcomes, delivery timelines, and scope changes.
• Maintain and update build plans in accordance with project milestones and governance processes. 
 

Technical Leadership 
• Review infrastructure, security, and solution designs for scalability and compliance.
• Evaluate functional and non-functional requirements, test plans, and Requirements Traceability Matrix (RTM).
• Lead resolution of technical issues during SIT and UAT phases.
• Conduct code reviews to ensure quality, performance, and security standards.
• Provide technical mentoring to developers and junior team members.
• Manage and optimize DevOps pipelines, including CI/CD, automated testing, and deployment workflows.
 

Team & Vendor Collaboration 
• Work with cross-functional teams to deliver technical components on time and within budget.
• Assist in vendor evaluation and manage vendor performance to ensure technical deliverables are met.
• Facilitate technical discussions and escalate issues when necessary.
 

Support & Knowledge Sharing 
• Provide user support during the Hypercare period and ensure smooth transition to Application Support.
• Document lessons learned and contribute to BDO’s knowledge base and best practices.
• Train and onboard new Technical Leads on BDO’s project delivery processes.

Qualifications:

• BS in Computer Science, Information Technology, Engineering, or a related field. Master’s degree or equivalent experience is an advantage.
• Experience in configuring and implementing Microsoft Dynamics 365 CE. 
• Proficiency in Azure, Office 365, .NET, C#, JavaScript, SQL Server. 
• Experience with Power Platform: PowerApps, Power Automate, Power BI.
• Experience with SharePoint integration.
• Strong background in system architecture, development, and integration.
• Experience with CI/CD tools, version control (e.g., Git), and automated deployment pipelines.
• Familiarity with containerization and infrastructure-as-code tools.
• Must be willing to work onsite and be assigned in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity),  national or ethnic origin, or disability.