Key Accounts Specialist

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:

The Key Account Specialist is responsible for strengthening relationships with key channel accounts and clients by ensuring excellent account management, order fulfillment, communication, inventory management, and business development support. The role serves as the primary liaison between customers, clients, and internal stakeholders, driving service excellence, business growth, and operational efficiency while ensuring product availability and customer satisfaction.

What Youll Do:

• Build and maintain strong partnerships with key channel accounts by understanding customer needs and providing timely solutions.
• Monitor end-to-end order processing, including purchase order management, stock availability, delivery lead times, and order fulfillment performance.
• Act as the primary communication link between clients, customers, and internal teams for pricing updates, promotions, product launches, inventory concerns, and business reviews. • Oversee returns management activities, ensuring timely pull-outs, credit memo processing, reconciliations, and issue resolution.
• Analyze customer inventory levels, market trends, and trade intelligence to recommend optimal stock levels and product assortments.
• Generate business insights, sales analyses, and market intelligence reports to support decision-making and account growth strategies.
• Drive On-Shelf Availability (OSA) by identifying opportunities, validating stock requirements, and addressing out-of-stock situations proactively.
• Collaborate with sales leaders, clients, and sales operations teams to support accurate forecasting and demand planning.
• Conduct regular account coverage, business reviews, and coordination activities to ensure achievement of sales and service KPIs.
• Partner with cross-functional teams including Operations, Customer Service, Inventory Control, Finance, and Collection to resolve issues and improve customer experience.

What Will Make You Successful:

Must-Have:

• Bachelors degree in Business, Management, Marketing, or any related field.
• 1-2 years of experience in Key Account Management, Account Development, Sales Operations, or a similar customer-facing role.
• Strong communication and stakeholder management skills with the ability to build effective working relationships. • Strong analytical, problem-solving, and business planning capabilities with proficiency in Microsoft Office applications.

Advantage to Have:

• MBA units or postgraduate studies in Business or a related field.
• Experience in pharmaceutical, healthcare, FMCG, or distribution industries.
• Knowledge of inventory management, forecasting, and supply chain processes. • Experience managing key accounts or channel customers.
• Exposure to sales analytics, market intelligence, and business review processes.
• Strong negotiation and influencing skills.
• Ability to work cross-functionally and manage multiple stakeholders effectively.
• Results-driven mindset with strong organizational and project management skills.

What We Offer:

▪ We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
▪ We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
▪ As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.▪ Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
▪ Our Total Rewards program is designed to support your overall well-being in every aspect.

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