AR Associate

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:

The Accounts Receivable Associate is responsible for ensuring timely billing and collection of customer accounts to maintain serviceable account status and accurate AR records. The role involves managing collections, resolving payment issues and disputes, conducting customer visits, maintaining clean AR ledgers, and collaborating with internal stakeholders to support healthy cash flow and strong customer relationships.

What Youll Do:

• Manage billing and collection activities to ensure customer accounts are collected on or before due dates.
• Maintain accurate and up-to-date customer AR ledgers through timely payment posting, allocation, and reconciliation.
• Perform regular account reconciliations and resolve outstanding balances, deductions, and disputes.
• Issue Statements of Account and coordinate collection-related documentation with customers.
• Conduct customer visits and fieldwork activities to support collection targets and relationship management.
• Coordinate with internal teams to resolve customer concerns and floating AR items.
• Prepare and submit weekly and monthly collection, aging, and activity reports.
• Monitor customer payment behavior and escalate potential credit risks when necessary.
• Support process improvements and adoption of billing and collection tools and platforms.
• Build strong customer relationships while ensuring compliance with company policies and procedures.

What Will Make You Successful:

Must-Have:

• Bachelors degree in any Finance-related course.
• At least 2 years of experience in billing and collections processes.
• Proficiency in Microsoft Excel and SAP (or equivalent ERP system).
• Experience managing customer-facing accounts receivable activities.  

Advantage to Have:

• Strong understanding of billing, collections, reconciliation, and AR reporting processes.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tasks effectively.
• Customer-focused mindset with excellent relationship management skills.
• High level of accountability and attention to detail.
• Experience working in a shared services or FMCG environment.
• Ability to work independently and collaboratively with cross-functional teams. 

What We Offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

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