Aftersales

Job Vacancies

Technical Training Instructor

Responsibilities:

• Conduct workshop, classroom, and online training on automotive technology for MMC vehicle sales and after-sales personnel.
• Develop training materials, audio-visual aids, simulators, cutaways, and jigs.
• Administer tests and evaluations based on occupational standards.
• Maintain and update technical databases for all MMC vehicles distributed by MMPC.
  
  

• Graduate of Engineering or any related course.
• At least 2 years of experience in conducting classroom, workshop, or online training.
• Automotive background preferred; sales experience is a plus.
• Strong presentation, communication, and design skills.
  
  

• Coordinate with dealers to develop, implement, and monitor Customer Service programs and policies.
• Lead Customer Service–related meetings and evaluate their outcomes
• Conduct scheduled and spot compliance audits, onsite or online.
• Identify and evaluate customer needs to improve satisfaction.
  
  

• Graduate of Industrial Engineering.
• Preferably with automotive industry experience.
• Must know how to drive and possess a valid driver’s license.
  
  

• Receive, coordinate, and monitor customer concerns, complaints, and inquiries, and update these in the customer care case tracker.
• Provide regular updates to customers and dealers regarding case status and resolutions.
• Assist in implementing after-sales programs focused on customer satisfaction.
• Schedule customer unit evaluations at their convenience.
  
  

• Graduate of any Business-related course.
• Experience in customer relations or any customer-facing role.