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Workforce Services Specialist_Ilocos

Talentmate

Philippines

12th March 2026

2603-18702-2103

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Workforce Services Specialist

WORK SETUP: Return to Office

RESPONSIBILITIES:

Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues,

RTA activity, adherence and schedule compliance, and provide key reporting details.

This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.

This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.

This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.

Manages internal and external audit with processes and controls.

Responsible for the development of resources under his/her span

OTHERS:

Project Shift Schedule: Rotation

Project Rest Day: Rotation

Project/Team Location: San Nicolas Valdez Center Bldg. A

Job Qualifications

SKILL AND QUALIFICATIONS:

Standard WFM Profile

At least 5 years relevant work experience

At least 3 years supervisory experience

To follow updated WCC matrix and flex to consider just 1 of the 3 base skills, either RTA or Scheduling or Capacity Planning and Forecasting

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	San Nicolas Ilocos Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Human Resources (HR)
Company Industry/ Sector:	Software Development

What We Offer

About the Company

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