Sr Manager - Dialer Administration

Company Description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Administrator Sr Manager.

Job Description

Key Responsibilities:

• Perform daily uploads, downloads and importing of dialer schedules;
• Document activities for outbound dialer;
• Analyze dialer-output data to identify potential problems/issues;
• Run payment reports regularly;
• Create and update dialing campaigns, filter, list strategies and reports;
• Monitor and adjust performance of the dialer systems; and
• Complete other duties as assigned by the markets.
  
  

• Intermediate to advanced proficiency level with Microsoft Excel.
• Working knowledge on a dialer system (auto-dialer operation/concepts).
• Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data).
• Collections process experience will be good to have.
• Basic understanding of database-design principles, data structures and optimizations.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment.
• Excellent verbal and written communication skills.
• Strong communication skills for client facing.
• Livevox dialer experience is an advantage.