Field Collection Specialist

Qualifications

• Candidate must possess at least College level, 2year Vocational Course or Bachelor's/College Degree in any field.
• Required Skill(s): Motorcycle driving.
• Must have proven skills in negotiation and motorcycle repossession.
• With 6 months to 1 years of experience as Credit Verifier and/or Field Collector.
• Must be willing to work rain or shine.
• Willing to be assigned in Mandurriao, Iloilo branch.
• Must have at least Non-Professional Driver's License and has Motorcycle Unit.
  
  

• Visit assigned list of customers indicated in the FS (Field Specialists) daily itinerary and collect debt payment.
• Issue receipts on payment received and remit them to authorized payment channels.
• Assist in the resolution of customers concerns and queries.
• Secure Promise to Pay Letter, Voluntary Surrender Letter if applicable, for those who are not able to pay.
• Update new customer contact information.
• Remit all collection received after 3:00 PM to Sumishos account and secure duplicate copy of the deposit slip with machine validation.
• Counsel customers on managing the account.
• Filing complaints and attend mediations if needed.
  
  

• Issue demand letter to customers who cannot be reached or contacted or those who are always out of the house.
  
  

• Pull-out and inspect actual motorcycle from delinquent customers who are unable to pay on the prescribed limits by the BCTL (Branch Collections Team Lead), FS (Field Specialist) Manager and Asset Control.
• Perform other related functions that may be assigned by the BCTL (Branch Collections Team Lead).