Patient Coordinator

Quick Rundown

We are seeking a Patient Coordinator to educate patients about telemedicine, address concerns, and guide them through the platform. Responsibilities include troubleshooting, documenting feedback, and collaborating with teams to improve the patient experience. The ideal candidate will advocate for patients, provide regular updates, and elevate issues when necessary.

Position Title

Patient Coordinator

Work Set Up

Work From Home

Schedule

10:00 PM - 7:00 AM PHT

Job Location

Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

What You’ll Do

Demonstrate empathy, educate patients about telemedicine services, explain the process, address concerns, and provide guidance on platform usage and features

Ask thoughtful questions to gather relevant information and provide personalized solutions that address each patient's unique situation

Demonstrate strong troubleshooting skills and creative problem-solving abilities to find optimal solutions

Document customer feedback, identify recurring issues, and contribute to the improvement of workflows and processes to enhance the overall patient experience

Collaborate with cross-functional teams to drive changes that enhance the patient experience and address customer concerns

Provide regular updates to patients until the issue is resolved, ensuring they are well informed throughout the process

Act as an advocate for the patients, understanding and fighting for their needs within the organization

Commit to continuous learning and improvement, staying up-to-date on new products, features, and best practices related to telemedicine

Escalate issues to higher-level support when necessary to ensure timely resolution

What We’re Looking For

Previous experience in a patient support role, preferably in a healthcare or telemedicine setting

Excellent communication skills, both verbal and written, with a strong focus on empathy and active listening

Strong problem-solving and troubleshooting abilities, with the ability to think creatively and find innovative solutions

Proven ability to handle challenging situations with patience and professionalism

Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment

Familiarity with medical terminology, appointment scheduling, and billing processes is a plus

Commitment to maintaining patient privacy and data protection regulations, such as HIPAA

Proactive mindset with a passion for continuous improvement and learning

Why You’ll Love Joining the CO Fam!

At

Clark Outsourcing , we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal.

Our culture is unmatched

(seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Health and Welfare Benefits

HMO with prescription coverage

SSS

PhilHealth

Pag-IBIG

13th-month pay

retirement benefits

and more

Beyond Work

Enjoy our in-office swimming pool (lowkey flex!)

CO Club gaming lounge

CSR involvement through CO Stars

scholarship programs

access to CO Academy for growth

Travel Opportunities

We send at least 20 staff per year to visit our clients in the

US, UK, and Australia , giving you international exposure and experience

Leave Benefits

Paid holidays

Earned PTO on your first month

Wellness leave (no questions asked)

plus special leaves like bereavement, parental leave, and Magna Carta leave

Extra Perks

Salary loans up to PHP 1M (via BPI)

CO Swag Bag

birthday and anniversary tokens

our COol & flexible workplace.

Growth and Recognition

Yearly performance appraisals

career advancement programs

CO League events

guidance from our amazing

Coaches

At CO, it’s not just about work - it's about loving where you work. Ready to experience the

best workplace ever ? We can’t wait to welcome you to the team!