Technology Specialist

Technology Specialist provide expert consultancy within his/her area of specialism. This may be a business/functional area and/or a particular technology. He/she develops and/or promotes technical solutions which support the business requirements within hie/her area of expertise. They may be accountable for specific deliverables in relation to IT development or support or may lead the technical activity within his/her area of specialism. The Technology Specialist must always be available to offer the necessary support to the employees. It can be both internal and external assistance.

Responsibilities

• Gaining knowledge on applications (research)
• Onboarding and offboarding staff
• Reaching out to support
• Troubleshooting of systems
• Biometric access and monitoring
• Onboarding and offboarding clients
• Making process documentations
• Providing suggested systems
• Provides Training to people
• Mastering of Apps
• Giving access to applications
• Testing new applications
• Answering System Questions
• Setting up applications Systems
• Setting up accounts
• Understanding system processes
• Understanding system problems
• Finding new ways/efficient ways to do things
• Creating data base for previous experiences on systems
• Creation of Video tutorials
• Dear support
  
  

• Extensive knowledge of information technologies and systems.
• Ability to coordinate at multiple levels and provide great customer service.
• Taking ownership of all IT related issues.
• Exposure to technical writing.
• Hardware and software certification.
• A degree level of education in an IT discipline or have the equivalence in training, experience and exposure
• Recognized expert in a relevant specific specialism, e.g. technical infrastructure (networks, security), systems, databases, business area, specific development toolset
• Experience of successfully leading technical evaluations
• Experience of resolving technical issues, including those involving 3rd parties