Housing Officer

Housing Officer

Manchester, Greater Manchester / Hybrid

£37,873.23 per annum, plus £1000 annual car allowance + benefits package

Permanent, Full Time (35 hours per week)

This is an agile role with a mix of working from home, the office and directly in neighbourhoods.

Are you passionate about building strong communities and helping people thrive?

Do you enjoy working out in neighbourhoods, building relationships and solving problems that make a real difference to people’s lives? Come and join our growing team!

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

Our team is expanding!

As our team continues to grow in order to support our neighbourhoods effectively, we’re on the lookout for a proactive and people‑focused Housing Officer to be the face of our organisation in the community. This is a varied, rewarding frontline role where no two days are the same, and where your work truly matters.

As our Housing Officer, you’ll play a vital role in supporting customers, sustaining tenancies and helping to create safe, vibrant neighbourhoods. Working closely with residents, colleagues and partner agencies, you’ll deliver a tailored, place‑based service that responds to local needs.

In this role, you will be responsible for

• Managing tenancies and supporting customers throughout their tenancy journey
• Carrying out neighbourhood and estate inspections
• Investigating and managing anti‑social behaviour cases
• Working with compliance, repairs and homes teams to ensure customers needs are met efficiently
• Develop and deliver local neighbourhood plans, ensuring services are tailored to the specific needs and aspirations of each community
• Supporting financial inclusion and rent management alongside specialist teams
• Championing digital services and helping customers access online tools

We need people who are/have

• A housing qualification (such as CIH) or willingness to work towards one
• Experience in a similar housing role, specifically in ASB, tenancy and neighbourhood issues
• Knowledge of social housing, housing legislation, GDPR and EDI principles
• Proficient in IT, including Microsoft Office 365, able to pick up and learn new systems quickly
• Strong problem-solving and decision-making skills
• A full driving licence and access to a vehicle

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

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Closing date: 30th April 2026

Interview date: 6th May 2026

Interview location: Oaklands House, Sale, Manchester