Telemarketing Executive 30J25

The Telemarketing Executive plays a critical role in the marketing and sales departments, acting as the voice of the company by reaching out to prospective customers over the phone. This role is central to driving customer acquisition and sales growth. As a Telemarketing Executive, you will have the opportunity to directly impact the business's success by generating leads, closing sales, and ensuring customer satisfaction. A successful candidate will be someone who is enthusiastic, persuasive, and highly motivated, as well as someone who thrives in a fast-paced environment where they can utilize their communication skills daily. If you are looking for a challenging yet rewarding role that allows you to cultivate valuable relationships with clients while contributing expansively to the company's development, this position is for you.

Responsibilities

• Conduct outbound calls to potential customers and existing clients to solicit sales.
• Identify customer needs and pitch suitable products or services effectively.
• Maintain detailed records of each interaction for accurate account tracking.
• Achieve monthly and quarterly sales targets as assigned by the management.
• Handle inquiries and resolve issues to ensure a high level of customer satisfaction.
• Update the customer database with all relevant information from calls.
• Follow up with past customers to maintain engagement and drive repeat sales.
• Communicate with sales and marketing teams to strategize marketing initiatives.
• Analyze customer feedback and market trends to inform future sales strategies.
• Engage in training sessions to improve selling skills and product knowledge.
• Collaborate with team members to enhance collective team performance.
• Develop and refine telemarketing scripts for better sales pitch outcomes.

Requirements

• Proven experience in telemarketing, sales, or customer service roles.
• Excellent verbal communication and interpersonal skills are mandatory.
• Strong ability to persuade, influence, and negotiate confidently over the phone.
• Capability to work autonomously as well as within a collaborative team environment.
• Familiarity with telemarketing and sales CRM software is highly desirable.
• Outstanding problem-solving skills and the ability to handle customer objections.
• High school diploma is required; a degree in marketing is a plus.