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ServiceTitan Administrator And Remote Customer Service Representative - T217

Talentmate

Philippines

2nd June 2026

2606-19160-10

Job Description

Location: Remote
Shift: US Business Hours; operational days vary and may include weekends
Type: Full-Time | Home Services Operations

About The Role

Are you a ServiceTitan expert who thrives in the fast-paced world of home services? We are seeking a Service Coordinator & CRM Administrator to support a leading U.S.-based HVAC and Plumbing firm. This is a high-impact role where you will manage the "heart" of the business—dispatching, customer communications, and operational workflows—all from your professional home office.

Core Responsibilities

ServiceTitan Management: Act as the primary administrator for the ServiceTitan CRM, ensuring all customer data, job bookings, and technician schedules are 100% accurate.
Inbound/Outbound Coordination: Handle high-volume inquiries via phone, email, and chat. You are the professional voice of the company for HVAC and plumbing clients.
Strategic Dispatching: Coordinate with field technicians to ensure seamless service delivery and optimized routing for daily jobs.
Issue Resolution: Address customer concerns with a solution-oriented approach, maintaining high satisfaction ratings in a high-pressure environment.
Operational Reporting: Assist leadership with administrative tasks, tracking job completion, and ensuring all "top of funnel" inquiries are converted into scheduled services.

Qualifications & Skills

Required Software: Proficiency in ServiceTitan is mandatory.
Industry Experience: Proven background in HVAC, Plumbing, or Home Services dispatching/administration is highly preferred.
Communication: Exceptional verbal and written English skills, with the ability to handle stressed customers with empathy and professionalism.
Technical Setup: Must have a dedicated, quiet home office with a high-speed, reliable internet connection.
Work Ethic: Proactive, self-motivated, and capable of managing multiple service tickets simultaneously.

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City
Company Website:	www.hyreup.com	Job Function:	Customer Service
Company Industry/ Sector:	Staffing And Recruiting And Marketing Services

What We Offer

About the Company

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