Senior Credit & Collections Representative 23M26

The Senior Credit & Collections Representative plays a pivotal role in managing and optimizing the cash flow for a company by overseeing the credit and collections functions. This role is responsible for coordinating the collection of outstanding accounts, analyzing credit information for the purpose of determining risk, and providing expert advice on extending lines of credit. The individual in this role acts as a strategic advisor to management, tailoring credit policies to align with business goals. The Senior Credit & Collections Representative is also tasked with leading and mentoring a team, ensuring best practices are adhered to. This position not only requires a solid understanding of credit and collections processes but also emphasizes strong interpersonal skills to negotiate with clients, resolve disputes, and maintain positive business relationships.

Responsibilities

• Manage the accounts receivable portfolio, prioritizing collections effectively to enhance cash flow.
• Analyze financial statements and credit information to assess customer creditworthiness accurately.
• Develop and recommend credit policies in alignment with organizational goals and risk tolerance.
• Negotiate payment plans and credit terms with clients to streamline collections operations.
• Lead, train, and mentor junior credit and collections staff to ensure adherence to best practices.
• Coordinate the collection efforts of problematic accounts and seek to resolve disputes diplomatically.
• Prepare detailed reports on credit standings and collections activities for management review.
• Liaise with legal teams when necessary to address escalated collection issues professionally.
• Ensure accurate and consistent documentation of all credit and collection activities to meet audit requirements.
• Monitor client accounts for compliance with credit terms and adjust limits as necessary.
• Identify trends in customer payment behavior to propose proactive improvement measures.
• Engage with stakeholders to continuously improve the credit and collections processes systematically.

Requirements

• Bachelor’s degree in finance, accounting, business, or a related field is required.
• A minimum of 5 years of experience in credit and collections management is essential.
• Strong analytical skills and the ability to interpret complex financial statements critically.
• Excellent communication skills for negotiating and managing stakeholder relationships effectively.
• Leadership experience with the ability to mentor and develop junior staff members constructively.
• Proficiency with credit and collections management software and financial reporting tools.
• Strong problem-solving skills with the ability to handle challenging situations independently.
• Knowledge of legal guidelines and collection procedures in various jurisdictions is advantageous.
• Certified Credit Executive (CCE) or similar certification preferred but not required.