Senior Credit & Collections Representative 20N25

The Senior Credit & Collections Representative 20N25 is a pivotal role within our finance team, entrusted with managing and optimizing the financial inflows of the organization. This position is crucial for ensuring the smooth and efficient handling of credit and collections processes, contributing directly to our organization's financial health. Working in a dynamic and fast-paced environment, the Senior Credit & Collections Representative will liaise with various departments to facilitate timely collection of payments, analyze credit data to assess risks, and maintain relationships with key clients. The role demands a strategic approach to solve complex billing issues and develop policies to minimize financial risk while ensuring high levels of customer satisfaction. This individual will also be instrumental in mentoring junior team members and implementing best practices in credit management.

Responsibilities

• Develop and implement credit policies to streamline collections and billing processes.
• Analyze customer credit data to determine creditworthiness and risk assessment.
• Negotiate payment plans and terms with delinquent accounts to secure payments.
• Monitor accounts receivable aging reports to identify and address overdue accounts.
• Collaborate with various departments to resolve collection issues and disputes.
• Prepare detailed reports on collection activities and present them to management.
• Maintain accurate records of all credit and collections activities and communications.
• Ensure compliance with corporate credit policies and industry regulations at all times.
• Mentor and guide junior staff members to enhance team productivity and efficiency.
• Resolve complex customer queries and discrepancies in billing statements quickly.
• Identify opportunities for process improvements to enhance collections efficiency.
• Establish and maintain positive relationships with key clients and stakeholders.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of five years of experience in credit and collections management roles.
• Strong understanding of credit principles and practices in a corporate setting.
• Proficiency in accounting software and Microsoft Office Suite, particularly Excel.
• Excellent communication and negotiation skills for interacting with clients effectively.
• Proven ability to analyze financial data and make sound credit decisions.
• Demonstrated leadership skills with experience in mentoring or supervising a team.