Patient Services Representative 16F25

A Patient Services Representative plays a crucial role in healthcare settings, serving as the primary point of contact for patients. They ensure that patient interactions are handled smoothly and efficiently, enhancing the overall patient experience. This role involves addressing patient inquiries, scheduling appointments, verifying insurance coverages, collecting payments, and maintaining patient records. A Patient Services Representative must possess excellent communication skills, empathy, and the ability to multitask in a dynamic environment. They work closely with medical staff to ensure a seamless flow of operations and support to both patients and healthcare providers. A keen attention to detail and a patient-centric approach are vital for success in this position.

Responsibilities

• Greet patients upon arrival and ensure a welcoming atmosphere is maintained.
• Schedule patient appointments and manage the calendars efficiently for clinicians.
• Answer patient inquiries and route calls to the appropriate department or staff member.
• Verify insurance information and discuss patient coverage details clearly and accurately.
• Enter patient information into electronic medical records with high attention to detail.
• Collect payments from patients at the time of service and process transactions accurately.
• Assist with the patient registration process, ensuring all information is current and complete.
• Communicate effectively with patients regarding any delays or changes to their appointments.
• Maintain patient confidentiality and adhere to HIPAA regulations consistently.
• Support office administrative tasks and assist with other duties as assigned by supervisors.
• Coordinate with medical staff to assist in triaging patient needs in a timely manner.
• Manage patient complaints and concerns with professionalism and empathetic care resolution.

Requirements

• High school diploma or equivalent is required for this position.
• Proven experience in a customer service or administrative role preferred.
• Strong communication skills, both verbal and written, are essential.
• Excellent organizational skills and capability to handle multiple tasks efficiently.
• Proficiency in using computer systems and electronic health record software systems.
• Ability to maintain a calm and professional demeanor in a fast-paced environment.
• Knowledge of medical terminology and insurance processes is advantageous.