OTC Operations Director

Purpose of the Role

The OTC Operations Director leads the global Order-to-Cash (O2C) function across RELX divisions (Elsevier, Legal, Risk, Exhibitions), covering five core activities: Credit (Re-)Assessment, Credit Control, Cash Allocation, Receivables Monitoring, and Bad Debt Management.

This role ensures consistent execution aligned with Global Process Ownership (GPO) standards and regional leadership, driving operational excellence across a global revenue base of ~$10B annually.

The Director plays a critical role in optimizing cash flow, minimizing bad debt, supporting commercial growth, and transforming OTC processes through automation, data analytics, and continuous improvement.

Key Responsibilities

• Lead and develop global OTC teams, ensuring clear accountability, strong capability building, and continuous learning.
• Drive operational excellence, ensuring KPIs/KPOs are consistently achieved and exceeded.
• Own delivery of cash conversion targets, reduction of overdue balances, and minimization of bad debt.
• Champion process standardization, optimization, and automation across regions and divisions.
• Leverage data and analytics to monitor performance, identify risks, and implement corrective actions.
• Act as escalation point for complex customer issues and ensure timely, effective resolution.
• Collaborate closely with senior stakeholders across Sales, Finance, Customer Service, Legal, and external partners.
• Support and drive global OTC transformation initiatives, ensuring strong regional engagement and execution.
• Ensure compliance with internal controls and governance frameworks.
  
  

• Operating in a high-visibility, global environment with senior stakeholder exposure.
• Balancing operational delivery with strategic transformation.
• Driving consistency across diverse regions, systems, and business models.
• Leading under pressure while maintaining high performance standards.
  
  

• Bachelors Degree holder
• 8+ years of leadership experience in OTC operations.
• Proven track record in transforming and optimizing global OTC processes.
• Strong commercial acumen with the ability to link OTC performance to business outcomes.
• Experience in multinational, matrixed organizations with global process ownership exposure.
• Deep understanding of ERP systems and automation technologies.
• Data-driven mindset with strong analytical and problem-solving capabilities.
• Excellent stakeholder management and influencing skills at senior levels.
• Strong project and change management experience across cross-functional teams.
• Effective people leader with a focus on coaching, development, and engagement.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.