Learning Deployment Manager - Learning And Knowledge - Portuguese Multilingual

Introduction

At IBM Corporate Headquarters (CHQ) and Other Functions, diverse teams such as marketing, finance, legal, operations, HR, and more work together to keep IBM moving forward. These functions play a vital role in solving complex challenges, supporting our clients’ success, and creating collaborative environments for IBMers worldwide. Working in CHQ and Other Functions means contributing your expertise to a global network that values teamwork, problem-solving, and innovation. You’ll have opportunities to grow your career while helping IBM operate with excellence and scale its impact across industries. With a culture that emphasizes learning, inclusivity, and career development, IBM offers the platform to apply your skills where they matter most. At the heart of our business.

Your Role And Responsibilities

Reporting to the Shared Services Delivery LDM Lead, LDM will be responsible for the deployment of quarterly Learning Plans for IBM Consulting practitioners to the aligned portfolio and geo. LDM has responsibility for coordinating with others within L&K who manage education planning for the specific business portfolio such as - Learning Consultant (LC), Portfolio Delivery Lead and Event Managers and business stakeholders for execution. LDM is required to adhere to L&K Education Delivery processes, guaranteeing client satisfaction through the use of best practices in event delivery.

Preferred Education

Bachelors Degree

Key Responsibilities

Required technical and professional expertise

• Manage education delivery for the assigned portfolio & geo working with LC’s, and Event Managers (EM’s) within L&K plus stakeholders from the business
• Own the deployment of Events to budget by working with Stakeholders, managing nominations (to achieve maximum capacity where possible for each event), collaboration with tutors and the preparation and management of event budget plans and communicate changes in a timely manner
• Provide high level data quality assurance
• Provide continuous format/ways of working improvements with contributions to the team best practices
• Support event issue resolution
• Support/attend Large Events e.g. Learning Weeks/University Events, Senior Partner Events, Bootcamps where required
• Advising practitioners regarding education processes, policies, tools, content in selected alignment area
• Stakeholder management – setting ways of working, expectations, providing overview of event status, providing guidance/advice on best practises, policies and tools etc
• Engage and manage relationship with external training providers in compliance with IBM Procurement policies and rules
• Event evaluation analysis, quality assurance in selected alignment area
• Collaborating with LDM Delivery Lead to provide process improvement suggestions, support/be part of SME projects and ensure working documents are current.
  
  

Important Note: This role need the skills to support outside of Manila including timezones

Preferred Technical And Professional Experience

Learning Management Systems: Exposure to systems used to schedule and deliver training programs and strategic events, ensuring timely and effective delivery to meet quarterly business requirements.

• Performance Metrics Analysis: Understanding of Key Performance Indicators (KPIs) to measure program effectiveness at portfolio and event levels, identifying areas for improvement and implementing changes for future programs.
• Business Operations Knowledge: Understanding of business operations, specifically IBM Consulting business, to enhance and optimize the delivery experience and lifecycle of learning solutions.
• Budget/financial management experience
• Project management
• Willingness to work flexible hours
• Growth Mindset
• Strong communication skills
• Problem solving capability
• Creative thinker
• An efficient multi-tasker
• Ability to work independently and collaboratively in fast-paced, matrixed organizations.
• Team player

---