Fulfillment Analyst I

A CRU Customer Contact Ctr – Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies’ websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.

• Performs routine and recurring assignments such as compiling, and reviewing records
• Demonstrates attention to detail and a heightened sense of urgency in obtaining these records
• Public acquisition of records from one or more sources
• Maintain, update and terminate orders through Order Maintenance
• Maintain and update both internal and client databases
• Process and/or procure police reports online as part of order fulfillment
• Verify order information using internet tools such as maps and other lookup tools
• Perform outbound calls to Police Agencies to update order status, data validation and gathering
  
  

• Must possess a Bachelor’s Degree of any field
• Excellent verbal and written communication skills
• Strong organizational and workflow management skills
• Research background with high attention to details
• Experience in performing outbound calls with excellent probing techniques preferred but not required
• Excellent multitasking skills
• Proficient in keyboard and MS Tools, specifically Excel, Word etc.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Willing to work on shifting schedules including weekends and PH holidays
• Energetic, enthusiastic, motivated and driven individuals
• REPH Employee with minimum of 1-year tenure in the current role.
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a successful or above rating in the last Enabling Performance cycle.