Customer Support & Sales Representative 04D25

The Customer Support & Sales Representative is a key role within our organization, blending the art of exceptional customer service with the nuances of salesmanship. This dynamic position focuses on nurturing customer relationships, resolving inquiries, and upselling services and products. You will act as the front line of our brand, ensuring that each customer interaction is handled with care and dedicated attention. This role is essential for maintaining customer satisfaction and driving revenue growth through active engagement and solution-oriented support. By using your communication skills and comprehensive knowledge of our offerings, you aim to turn each customer contact into a positive experience and a potential sales opportunity.

Responsibilities

• Provide top-notch support to customers via phone, email, or chat.
• Identify customer needs and recommend appropriate products or services.
• Resolve customer inquiries and issues with a focus on first-contact resolution.
• Upsell and cross-sell products to existing and potential customers effectively.
• Maintain a high level of product knowledge to answer customer questions accurately.
• Document customer interactions and follow up to ensure satisfaction and closure.
• Collaborate with other departments to resolve complex customer issues efficiently.
• Meet and exceed individual and team sales targets on a regular basis.
• Deliver feedback to management on customer trends and competitive intelligence.
• Participate in training sessions to improve service delivery and sales techniques.
• Adapt quickly to new technologies and platforms used in customer interactions.
• Maintain confidentiality of customer information according to company policies.

Requirements

• Proven experience in customer service and sales roles is advantageous.
• Excellent verbal and written communication skills are essential.
• Ability to multitask and manage multiple customer interactions effectively.
• Strong problem-solving skills and aptitude for negotiation are required.
• High school diploma or equivalent; further education is a plus.
• Familiarity with CRM systems and sales software is highly desirable.
• Flexible work schedule, including availability for weekends and holidays.