Customer Service Representative 13N25

As a Customer Service Representative, you will play a crucial role in ensuring our customers have an outstanding experience interacting with our company. You will be the first point of contact for customer inquiries, offering swift resolutions while communicating effectively and empathetically. Your role involves addressing product or service issues, assisting with placement of orders, and offering comprehensive information on our offerings. Ultimately, your role is pivotal in fostering trust and strengthening customer relationships by providing impeccable service. Join our dynamic team where your skills, coupled with your proactive nature, will help us achieve our objective of maintaining customer satisfaction and loyalty.

Responsibilities

• Respond to customer inquiries promptly and effectively through various communication channels.
• Resolve product or service problems by clarifying the customer's complaint.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Follow communication procedures, guidelines, and policies stringently to ensure consistency.
• Keep records of customer interactions, process customer accounts and file documents properly.
• Assist with placement of orders, refunds, or exchanges and upsell products when possible.
• Work closely with team members to ensure an integrated approach to customer service.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Analyze customer feedback and work to build and improve processes accordingly.
• Adhere to company standards and strive to meet performance goals and KPIs.
• Continuously improve through feedback and taking part in training and development.
• Contribute to team effort by accomplishing related results as needed.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices for efficient service delivery.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and interpersonal skills in written and verbal form.
• Ability to multitask, prioritize, and manage time effectively under pressure.
• A high school diploma or equivalent; further education will be considered a plus.