Banking And Financial Services Representative Vertis North

Customer Support Associate Vertis North (Onsite)

Location: Vertis North

Schedule: Shifting Schedule

Work Setup: Onsite

What Success Looks Like In This Role

In your first 3060 days, you will:

• Confidently handle customer interactions related to banking, financial services, and insurance (BFSI) concerns with accuracy and professionalism
• Navigate systems efficiently while maintaining high attention to detail
• Demonstrate strong listening and communication skills to resolve customer concerns effectively
• Consistently meet quality and productivity benchmarks set by the team
  
  

• Independently manage customer concerns with minimal supervision
• Maintain strong performance metrics (CSAT, AHT, QA scores)
• Contribute to a positive and collaborative team environment
  
  

• Provide timely and accurate support to customers regarding financial account concerns
• Assist customers with account inquiries, transactions, and issue resolution
• Use available tools and resources to investigate and resolve customer concerns effectively
• Communicate clearly and professionally across all customer touchpoints
• Ensure compliance with company policies and data security standards
  
  

• With 612 months of call center experience
• High School / Senior High School graduate
• B2 English communication level
• Willing to work onsite in Vertis North
• Comfortable working on a shifting schedule
• Strong communication and problem-solving skills
  
  

• Competitive salary package: 19,000 22,000
• Opportunity to grow in the BFSI industry
• Structured training and continuous support
• Dynamic and professional work environment