Accounts Receivable Officer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Key Responsibilities

• Invoicing & Billing (Core)
• Raise and issue invoices for services delivered (e.g., scheduled waste pickups, adhoc jobs, rental/servicing fees, and other service-based charges).
• Validate billing inputs including service dates, job completion details, rates, contracts, and purchase orders (where applicable).
• Ensure accurate GST coding and invoice presentation aligned to Australian standards and client requirements.
• Manage adjustments such as credit notes, rebills, write-offs (with approval), and billing corrections.
• Cash Receipting & Allocation
• Process daily receipts from bank deposits, payment gateways, EFT, cheque, and other channels.
• Perform accurate allocation of receipts to invoices/customer accounts, including resolving short pays and overpays.
• Support reconciliation of AR subledger to bank receipts and ensure clean unapplied cash reporting.
• Collections & Debtor Management
• Proactively follow up overdue accounts via phone and email to ensure timely payment.
• Run aging reports and execute collections activities based on agreed priority rules (30/60/90+ days).
• Escalate delinquent accounts appropriately and recommend credit holds, payment plans, or recovery action.
• Maintain clear notes of debtor conversations, commitments, and payment arrangements in the system.
• Customer Account Support & Dispute Resolution
• Manage AR inbox and respond to customer billing queries, remittance advice, and statement requests.
• Investigate and resolve disputes (e.g., missed service claims, rate disputes, duplicate billing, PO issues).
• Liaise with Operations/Customer Service teams to confirm service delivery details and close disputes quickly.
• Ensure customer master data is up to date (billing contacts, addresses, ABNs, terms, and credit limits where applicable).
• Reporting & Month-End Support
• Prepare weekly AR summaries: collections performance, aged debtors, and key delinquent accounts.
• Assist with month-end close including debtor reconciliations, reporting packs, and audit support.
• Support process documentation and continuous improvement initiatives (templates, SOPs, workflows).
• Compliance, Controls & Quality
• Follow internal controls, approval matrices, and audit requirements.
• Maintain confidentiality and adhere to data privacy and security guidelines.
• Ensure accuracy and completeness of AR documentation and supporting evidence.