Account Manager 04D25

We are seeking a highly motivated and results-driven Account Manager to join our dynamic team. As an Account Manager, you will play a critical role in driving our business growth by nurturing and expanding relationships with key clients. You will act as the primary point of contact for our clients, addressing their needs, and ensuring their satisfaction with our products and services. The ideal candidate will have excellent communication skills and a proactive approach to client management. You should be able to identify opportunities for upselling and cross-selling, contributing to the overall success of the company. Your role will involve collaborating with various internal teams to ensure customer requirements are met and to foster a positive client experience. If you are a strategic thinker with a passion for building long-term client relationships, we want to hear from you.

Responsibilities

• Develop and maintain strong relationships with clients to ensure customer satisfaction.
• Act as the main point of contact for clients, addressing any concerns or issues.
• Identify opportunities for upselling and cross-selling to drive revenue growth.
• Collaborate with internal teams to ensure client requirements are understood and met.
• Prepare and deliver presentations to clients to communicate products and services effectively.
• Monitor client accounts to ensure that service delivery and client satisfaction are high.
• Negotiate contracts and agreements to maximize profit and client satisfaction.
• Provide clients with timely and accurate information on products and services.
• Analyze client feedback to enhance products and improve customer satisfaction.
• Stay updated on industry trends and competitive services to better advise clients.
• Prepare regular reports on client status and sales activities for management review.
• Assist in the resolution of client issues to ensure prompt and effective problem-solving.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field preferred.
• Minimum of three years of experience in account management or a related area.
• Strong interpersonal skills with the ability to build strong client relationships.
• Excellent verbal and written communication skills for effective client interaction.
• Proven ability to manage multiple accounts while maintaining attention to detail.
• Demonstrated ability to identify opportunities for selling additional services or products.
• Proficient in using CRM software and other sales-related computer applications.