Training Specialist

This role offers the opportunity to shape workforce capability by designing and delivering impactful training solutions that directly support operational excellence. It contributes to the organization’s mission by ensuring employees are equipped with the knowledge, skills, and behaviors needed to deliver high quality, efficient service. By partnering closely with Operations, the role drives continuous improvement through targeted learning interventions and data-driven insights. In this position, the individual will gain exposure to end-to-end training management, stakeholder collaboration, and performance analytics. It also provides a strong platform to build expertise in learning strategy, facilitation, and business impact.

Position Responsibilities

• Facilitate learning to appropriate audiences, in a professional manner, in a variety of settings including classroom training, workshops, hands-on, E-learning, live video/Web-ex training, coaching and guided self-study.
• Regularly review and evaluate course delivery and material to ensure they meet client and learner’s needs and that standards of quality and effectiveness are maintained.
• Follow up with learners and stakeholders to measure program success and ensure learning transfer
• Conduct training needs and skill gap analyses for transactional/service roles
• Create learning objectives and measures to deliver knowledge transfer
• Provide training performance feedback to participants and managers
• Manage intake process and prioritization for training requests
• Create and maintain variety of training documents and aids
• Create and manage project plans and training schedules
• Other duties as assigned
  
  

Required Qualifications

• 2 years of work experience
• at least 1 year of experience on MS Office Applications (Word, Excel, PowerPoint)
• Graduate of any 4-year course
  
  

Preferred Qualifications

• Communication Excellence: Communicates clearly and effectively while adapting to different audiences.
• Adaptability & Resilience: Performs effectively in fast-paced, high-pressure, and changing environments.
• Coaching & Development Mindset: Supports others’ growth through constructive feedback and guidance.
• Critical Thinking & Problem-Solving: Analyzes issues and makes sound, data-driven decisions.
• Organizational & Time Management: Manages multiple priorities efficiently with strong attention to detail.
• Collaboration & Stakeholder Management: Builds strong partnerships and works effectively across teams.
• Professionalism & Accountability: Demonstrates integrity, ownership, and reliability in all responsibilities.
• Learning Agility & Curiosity: Continuously learns, adapts, and seeks improvement opportunities.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

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