Job Description
A workforce scheduler is responsible for creating, maintaining, and optimizing employee schedules to ensure operational demands are met while maximizing efficiency. They act as a bridge between forecasted workload needs and the actual deployment of personnel.
Core Responsibilities
- Scheduling & Planning: Building and publishing weekly or monthly staff schedules that align with forecasted volume and business KPIs.
- Intraday Management: Monitoring real-time performance and adjusting schedules on the fly to account for unexpected volume spikes, equipment failure, or staff absences.
- Resource Optimization: Allocating work based on employee skills, availability, and labor law compliance to avoid both underutilization and burnout.
- Exception Handling: Managing time-off requests, shift swaps, and unplanned shrinkage (e.g., sick leave or emergency downtime).
- Reporting & Analysis: Providing data on schedule adherence, staffing gaps, and historical trends to help management improve future planning.
- Technical Proficiency: Experience with Workforce Management (WFM) tools such as NICE IEX
- Analytical Thinking: The ability to interpret complex data, identify patterns, and forecast labor needs accurately.
- Advanced Excel: High-level skills in spreadsheet management for data mining and reporting.
- Adaptability: Strong problem-solving skills to manage frequent last-minute changes and high-pressure situations.
- Communication: Ability to coordinate effectively with operations managers and staff regarding schedule changes and performance expectations
- At least 1 year of Scheduler experience
- Proficient in using Excel
- Must be amenable to work in Eastwood, Quezon City
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Quezon City National Capital Region |
| Company Website: | http://www.probecx.com | Job Function: | Operations Management |
| Company Industry/ Sector: |
Outsourcing and Offshoring Consulting | ||
What We Offer
About the Company
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Job Snapshot
