WFM RTA SME

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Responsibilities

• Minimum two years’ experience in a call center environment and familiarity with Workforce functions required.
• Experience in managing single and/or multiple LOBs, skills and queues.
• Experience on workforce management technologies and tools - NICE IEX, Verint, Genesys, Avaya CMS, Amazon Connect, Impact 360 or any other WFM tool.
• Experience with call center reporting and metrics.
• Proficiency in Microsoft Office Applications including Word and Excel and other relevant software required.
• High School diploma or equivalent required, 2 years college or more preferred.
• Strong Analytical Skills required to critically assess situations and make decisions in real time.
• Excellent problem solving and decision-making skills.
• Ability to operate effectively in a team environment.
• Excellent oral and written communication skills and interpersonal skills.

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today!