Vice President Operations - Wealth Operations

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President - Wealth Operations.

Job Responsibilities

Leading Performance - Lead, inspire and develop others to deliver business performance. Role model HSBC’s values and instill trust in others.

• Maintain and improve the delivery of a high quality, risk aware and control focused operation.
• Ensure that the processing teams meet all key performance indicators and key risk indicators as defined in the Performance Level Agreements. Demonstrate improvements year-on-year in said indicators
• Manage operational contingency requirements on an ongoing basis by keeping the contingency requirements continually updated in terms of strategic changes on account of migration growth plans in conjunction with core BCP team.
  
  

Working with Others - Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners.

• Build and maintain good working relationships with Group business and operational units to ensure that the GSC delivers a high standard of customer service.
• Ensure that training plans and personal development plans for all staff are developed and implemented.
• By managing, setting objectives, developing and motivating the management team and ensuring people management techniques are effectively employed for all staff within the GSC.
  
  

Business Judgement - Understands and interprets complex data and makes high quality and timely decisions within a business context. Applies entrepreneurial and business thinking to deliver revenue growth, control costs, and manage risks.

• By monitoring and analysing KPIs and KRIs to ensure business correctly supported
• Directing the recruitment, retention and development of staff.
• Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a fully documented business case.
• Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimising relations with regulators; Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators; Awareness of Operational Risk associated with the role
  
  

Customer Drive - Lead an organization that delivers outstanding customer service. Wins new and lasting customer relationships.

• Create a motivated, highly skilled team to enable the GSC to meet its business objectives.
• Build a department/team that is dedicated to the delivery of outstanding customer service and driven to achieve exceptional customer loyalty and satisfaction.
• Drive a client service culture to ensure GSC exceeds client expectations in all aspects of the business
• Ensure that robust risk governance exists and ensuring all stakeholders have visibility of key risks and remediation activity.
• Monitoring risk appetite in line with business requirements.
• Assist in providing high quality and efficient reviews of Business Services control performance.
• Facilitating controls remediation where required.
• Raising awareness and understanding of risks, controls, and risk management.
• Support Automation program.
• Continuously improve the control and monitoring of risk, including behaviors.
  
  

Job Requirements

• 5-6 years of experience in a senior management role with at least 2-3 years of experience in managing Securities Settlements, Client Payments, Corporate Actions, Free of Payment Transfers, Data Maintenance
• Experience in and understanding of investing banking range of products – Eg. Equities, Fixed Income, Foreign Exchange, Metals, Derivatives
• Ability to interact and manage multi-cultural teams and stakeholders
• Operational Risk Management Experience
• Strong Relationship Management
• Demonstrable change and re-engineering delivery
  
  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP

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