Vice President Operations - Private Bank And Wealth Operations

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President - Private Bank and Wealth Operations.

Job Responsibilities

• Safeguard the Banks interest from potential losses by ensuring observance of laid down procedures and assessing impact on any changes in credit policy and instruction manuals.
• Ensure quality customers service is provided by ensuring that all stipulated. service standards are met and that all complaints and enquires from customers are promptly resolved or responded.
• Look at improving the E2E customer journey of the processes we manage.
• Continue seeking ways to improve the processes handled by the departments and win the confidence of staff by fostering a proactive, cost conscious and innovative work culture and encouraging staff to suggest new ideas thereby keeping up the productivity as agreed with the customers or maintaining an annual improvement of 5%, whichever is the higher.
• Manage, co-ordinate and maximise resources of operations by encouraging and coercing maximum co-operations between departments, using/refining existing management tools such as various indices and quantitative/management techniques to achieve optimum and quality outputs as per the objectives of respective business cases advocated by the hosts.
• Maintain and develop a team of high productive efficient executives and operation staff through effective use of the appraisal system, regular coaching, counselling and motivation.
• Plan and manage the rapid expansion of the departments and improve capacity utilization without compromising quality of work by working closely with in-house and external project teams as well as related departments to facilitate smooth migration of new processes with optimum resources.
• Maintain HSBC internal control standards by implementing internal and external audit points together with any issues raised by external regulators in a timely fashion
  
  

Job Requirements

• Strong stakeholder management
• Operations and People Management experience is needed
• Relevant working experience of securities / investments
• Strong leadership skills are evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Evidence of strong analytical, statistical and data skills to study trends, make projections and to interpret numeric information.
• Initiate cost control measures by achieving resource efficiency and managing overheads.
• Able to manage and support multiple projects.
• Strong delivery execution focus
  
  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

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Issued by HSBC HDPP

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