Vendor And Contract Analyst

Key Accountabilities

• Support the Global Data Technology (GDT) portfolio of contracts, including new agreements, amendments, and renewals of existing agreements
• Support annual software renewals, forecasting, invoicing, and purchase orders
• Support the appropriate procurement activity to submit and manage intake request post triage
• Support invoice processing for GDT leveraging existing tools and shared services at Manulife
• Develop and maintain standard operating procedures and documentation for GDT vendor management processes
• Work with software support teams and key stakeholders to own and maintain software platform users and asset tracking tools
• Create, own, and maintain software chargeback models to provide monthly cost allocations for Finance and business stakeholders
• Prepare related reporting and analysis as needed, including active software contracts, licensing reviews and spend analysis
• Support the governance model with relation to vendor engagements
• Coordinate and facilitate vendor meetings and events as needed
• Conduct data analytics on vendor spend and identify optimization opportunities
• Manage data sets used for software and vendor management reporting and dashboards, ensuring data integrity and usability
• Manage the centralized MS O365 Outlook team mailbox, ensuring timely triage and response to vendor-related inquiries
  
  

Job Requirements

• 2+ years of experience with contract terms and their legal implications and vendor performance metrics
• An interest in vendor management leading practices and processes
• Proficiency in Microsoft Excel (e.g., lookups, pivot tables, structured analysis)
• An interest in how technology supports Manulifes strategy
• Attentive to details, innovative and result-driven
• An interest in working with numbers and creating reusable templates and procedures
• Clear written and verbal communication skills, including drafting communications for broad stakeholder audiences
• Familiarity with AI, cloud, and data technologies
• Experience working with data analysis, reporting, and dashboards
• Understands cross team structures, team cultures, cooperation & information sharing within the company
• Understanding internal processes and how to manage and expedite outcomes
• Solution-oriented and continuously looking for process improvements
• Able to work across teams to drive best outcomes
• Learns from both successes and failures and applies insights to future work
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

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