Test - IT Dispatch Coordinator L1 PH

WERE HIRING FOR IT DISPATCH COORDINATOR L1 PH!

Excis is a global IT support leader globally, driven by innovation and collaboration.

We’re looking for a proactive IT Dispatch Coordinator L1 PH to quickly respond, opening/ownership of tickets/requests, daily monitoring/updating and effectively resolving requests received through the helpdesk.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
  
  

We foster an open, friendly, and supportive growth-oriented culture where individuals

achievements fuel team success. From solving complex IT challenges to celebrating

wins together, we put our people first.

Start your journey with Excis and grow with us!

What Youll Do

• Helpdesk & Ticket Management: Promptly respond to requests, open/own tickets, monitor and update daily, and ensure effective resolution using ticketing systems.
• SLA & Priority Management: Manage request delivery on a first-in, first-out basis based on priority, ensuring SLAs are consistently met or exceeded.
• Vendor & Stakeholder Coordination: Work with in-house and third-party vendors, and collaborate with SDMs, Project Coordinators, and Team Leads to deliver tasks within agreed costs and timelines.
• Project & Team Support: Operate effectively in a project-based environment, demonstrating flexibility, teamwork, and a strong customer-focused approach.
• Documentation & Reporting: Secure and maintain completed Site Visit Reports (Pre and Post) and perform other assigned duties as required.
  
  

Requirements

What Youll Need:

• IT & Technical Support Experience: Proven experience in IT, Service Desk, and Technical Support, with solid understanding of hardware, software/applications, and networking.
• Communication & Language Skills: Above-average verbal and written communication skills with English proficiency at C1 level.
• SLA & Ticketing Knowledge: Intermediate knowledge of IT SLAs, metrics, and ticketing tools, with the ability to manage and prioritize multiple requests effectively.
• Work Ethic & Behavioral Skills: Able to work with minimal supervision, multitask across multiple projects, collaborate with internal and external teams, and demonstrate accountability and integrity.
• Work Arrangement Flexibility: Amenable to onsite work and shifting schedules, including weekends and Philippine holidays, in a 24/7 operational environment.
  
  

Benefits

Why Join Us:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your

technical expertise directly enhances user satisfaction and operational success. We

offer a supportive environment that encourages professional growth, continuous

learning, and collaboration across diverse technologies. Enjoy competitive

compensation and the chance to contribute to a global IT leader who values innovation

and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in

Philippines and be at the forefront of IT support excellence!

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