Team Leader - Operations

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Team Leader - Operations.

The Opportunity

The jobholder is primarily responsible for overseeing the Finance & Accounting functions of the issuing operations of Credit Cards portfolio. The jobholder is tasked to support the issuing operations as defined in the Transitional Services Agreement. He/She is required to monitor various credit card products suspense accounts ensuring that balances and suspense items are within service standards. He/She is also responsible for the monitoring of incoming and outgoing settlement ensuring that balances agree with issuing and acquiring settlement amounts. He/she is also responsible in monitoring the timely posting of credit card payments and reconciliation of HSBC’s Nostro accounts.

In This Role, You Will

Impact on the Business

• Safeguard the Bank against potential losses as a result of accounting and processing errors
  
  

Customers / Stakeholders

• Protect the banks interest and maintain a secure, clean, and orderly workplace at all times.
• Support customer service both internal and external.
  
  

Leadership & Teamwork

• Develop a well-balanced, motivated Operations team
  
  

Operational Effectiveness & Control

• Maintain and ensure due observance of HSBC Internal Control Standards and Group Compliance Policy, including the timely implementation of recommendations made by internal / external auditors and external regulators.
• Streamline operations and ensure that a contingency plan is in place to avoid financial losses.
• Implement process initiatives and improve efficiency and effectiveness.
• Increase credit card knowledge of Operations staff.
  
  

To be successful in this role, you should meet the following requirements:

• BS in Accounting, Business Administration or related field or equivalent combination of training and experience. Preferably a Certified Public Accountant (CPA).
• Proficient in computer applications (MS Word, Excel, and PowerPoint, Lotus Notes).
• Have at least -three-year experience in a managerial capacity and Finance and Accounting experience
• Performs a broad range of managerial responsibilities over others; must have excellent organizational skills and the ability to maintain accurate and detailed records; hardworking, independent and results-oriented
• Demonstrates the ability to work under pressure and deadlines with minimum supervision
• Analytical Skills - proven interpretation and utilization of management information
• Ability to distil complex and varied data into information; good process analysis and problem solving skills
• Proven ability to prioritize workload effectively in line with business priorities
• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships
• Strong collaborative leadership skills (strategic & tactical), able to negotiate, influence, align, and prioritize.
• Maintain document control and data integrity
• Should be detail conscious and should have a high level of analytical thinking for the general improvement of services and procedures
  
  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP

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