Team Leader - Energy

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

• HMO coverage for you and your family**
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
  
  

2,700+ leadership training courses

Are you a people-focused leader with a passion for customer experience and operational excellence? We’re looking for a Team Leader – Customer Service to lead and develop a high-performing team supporting an Energy account in a fast-paced, regulated environment.

🔹 What You’ll Be Doing

As a Team Leader, you will be accountable for both people leadership and day-to-day operations, ensuring your team delivers exceptional customer service while meeting performance, compliance, and regulatory standards.

Key Responsibilities Include

• Providing real-time operational support and handling escalations
• Managing team attendance, adherence, and performance against KPIs
• Coaching and developing agents through regular feedback and QE
• Ensuring compliance with Energy regulations, data privacy, and security requirements
• Managing customer complaints and regulatory escalations when required
• Driving change initiatives and continuous improvement within the team
• Keeping your team engaged, motivated, and aligned to company values
  
  

🔹 What We’re Looking For

• Proven experience as a Team Leader or Supervisor in Customer Service or Contact Centre operations
• Strong coaching, performance management, and people leadership skills
• Experience in Energy, Utilities, or another regulated industry (preferred)
• Ability to manage multiple priorities in a high-volume environment
• Strong communication, problem-solving, and stakeholder management skills
• Customer-first mindset with a focus on quality and compliance
• Knowledge of Microsoft Office Programs (Outlook, Excel, Word, PowerPoint)
  
  

🔹 Why Join Us?

• Lead a critical Energy account with real impact
• Work in a collaborative and supportive environment
• Opportunity to grow your leadership career in a regulated, high-value industry
• Be part of a values-driven organization that prioritizes people and performance
  
  

Join the A-Team and experience the A-Life!

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