Team Lead Account Coordinator

Discover your 100% YOU with MicroSourcing!

Position: Team Lead (Account Coordinator)

Location: 1880 Eastwood Ave Quezon City

Work setup & shift: Onsite | NightShift

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Job Summary:

The Team Lead (Account Coordinator) is responsible for leading and supporting a team to deliver excellent service and meet performance goals. The role involves hiring and onboarding new team members, providing hands-on training, and offering regular coaching to help the team succeed. The Team Lead monitors both individual and team performance, reviews quality through calls and reports, and provides constructive feedback to encourage improvement. They also ensure that service levels and customer satisfaction goals are met while maintaining a positive, customer-focused culture. Additionally, the Team Lead acts as the main communicator between the team and company leadership, sharing updates, recognizing achievements, and identifying opportunities to improve processes and overall efficiency. The ideal candidate has strong leadership experience in sales or operations within the financial services or technology industry, with proven ability to manage large teams and uphold high service standards.

Key Responsibilities

• Review job descriptions and ensure recruiting partners are delivering a pipeline of strong candidates
• Screen job candidates for required skills and culture fit; build a great team
• Onboard new team members with hands-on training and regular coaching
• Establish critical early-stage processes such as job shadowing, buddy system, team ice-breakers, team
  
  

lunches so that your team members know you are building an excellent organization

• Train personnel to excel in their roles and ensure they stay up to date as processes evolve and improve
• Monitor qualitative individual performance through regular call monitoring, email review, and QC
• Provide regular feedback to your team on their performance against goals, interpersonal behavior, and
  
  

opportunities for improvements; positively reinforce the good; quickly eradicate the not-so-good

• Monitor quantitative team performance against SLAs, CSAT goals, and KPIs, and deliver regular
  
  

reports to your Point colleagues on these metrics

• Identify opportunities for improvement and propose them for implementation
• Lead, coach, recognize, and mentor your team to build an exceptional customer-centric culture
• Work directly with your Point colleagues to prioritize and implement process improvements and new
  
  

initiatives

• Act as the primary communicator between Point and your team
• Act as the voice of your team and advocate on their behalf with leadership and other departments,
  
  

highlighting and reporting on their achievements

Qualifications

• A minimum of 5 years of people management experience, preferably in Sales and Operations driven
  
  

organizations in the financial services and/ or technology industry

• 8+ years of professional experience
• Bachelors degree (from a top 15 university)
• Experience managing teams of 20+ preferred with experience successfully managing quota-carrying
  
  

teams required

• Managed a team of eight or more individual contributors, helping them attain their goals month over
  
  

month

• 2+ years with a consumer finance company required
• Mortgage experience strongly preferred
• Exceptionally high service standards and dedication to delivering a world class customer experience
• Leads by example - embedding integrity, trust, and transparency into everything you do
• The ability to effortlessly connect and communicate business strategies with day-to-day operations
• Experience collaborating with Compliance and Regulatory teams and view this partnership as the
  
  

foundation for success

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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