Systems Access Management And Administration

Responsibilities

• Manage service requests for access credentials to MasTec client systems and platforms.
• Support internal (MasTec employees) and external (approved vendor personnel) customers.
• Vet service requests based on strict criteria, prerequisites, and requirements.
• Collaborate with stakeholders to ensure requests meet processing standards.
• Monitor processes, proactively identify issues, and ensure service quality.
• Ensure timely and efficient handling of service requests.
• Communicate clearly with customers regarding expectations and deliverables.
• Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.
• Provide weekly activity reports to management with insights and trends.
• Communicate with clients strictly within the defined scope of work.
• Share knowledge, best practices, and lessons learned to support knowledge management.
• Participate in quality assurance and testing activities as needed.
• Collaborate with team members and stakeholders to enhance customer satisfaction.
  
  

• Bachelor’s degree in computer science, Computer Information Systems, or Management Information Systems
• Minimum of 2 years of relevant experience or training.
• Experience in construction, telecommunications, or engineering fields preferred.
• Equivalent combinations of education and experience will be considered.
  
  

• Ability to manage high volumes of service requests, including those impacted by system or process changes.
• Excellent written and verbal communication skills in English.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficient in Microsoft Office Suite and project management tools.
• Strong analytical and problem-solving skills.
• Familiarity with Power BI for building business solutions and generating insights.
• Understanding of project management concepts and workflow automation.
• Ability to communicate technical concepts clearly and collaborate effectively.
• Capable of working independently and as part of a team with minimal supervision.